Refund Policy

Effective date: 2026-09-21

This Refund and Cancellation Policy applies to software licenses for OCUVANTA products purchased on ocuvanta.com. It supplements the Terms of Service. Where applicable law gives you broader rights than this policy, the law prevails.

1. Nature of the product and delivery

The products sold on the Site are digital licenses delivered electronically and immediately after the payment is confirmed. There is no physical shipment and no delivery charge. Because delivery is immediate, you are asked at checkout to request immediate delivery and to acknowledge that any statutory right of withdrawal or cooling-off period for distance contracts concerning digital content ends once delivery of the digital content has begun. Any mandatory statutory right that cannot be waived under the law applicable to you is not affected.

2. Cancelling an order

An order can be cancelled at no cost at any time before you complete the payment: leave the payment page or return to the cart. Once the bank has confirmed the payment, the license is delivered immediately and the order can no longer be cancelled; it can only be refunded under the rules below.

3. When a refund is granted

A refund is granted in the following cases:

• Duplicate charge: the same order was charged more than once. The duplicate amount is refunded in full.
• Failed delivery: the payment was confirmed but no license was issued, or the license key or download could not be provided, and the Merchant is unable to cure the failure within a reasonable time after you contact us.
• Unauthorized use of your card, once the bank confirms it.
• Any other case in which a refund is required by applicable law.

4. When a refund is not granted

Except where the law requires otherwise, refunds are not granted for:

• change of mind after the license has been delivered;
• purchase of the wrong product or the wrong license duration, once the license has been activated;
• incompatibility with your hardware or operating system when the requirements were stated on the product page;
• failure to save the license key or recovery code, or entering an incorrect email address at checkout (the license can still be recovered with the order number and recovery code);
• unused time remaining on a license.

If you bought the wrong product or the wrong duration and the license has not been activated yet, contact us within 14 days of the purchase: the Merchant may offer to exchange it for a license of equal value. This is a goodwill remedy at the Merchant's discretion, not an entitlement.

5. How to request a refund

Submit your refund request through the Contact page with:

• your order number;
• the email address used at checkout;
• the reason for the request and, for duplicate charges, the transaction dates and amounts.

We may ask for additional information needed to verify the order. You can also email sukran.ocuvanta@gmail.com directly.

6. How long it takes

• We acknowledge a refund request within 3 business days of receiving it.
• We decide on the request, and submit an approved refund to the bank, within 14 days of receiving it.
• Once submitted, the time until the refund appears on your statement is set by your card issuer and is typically between 2 and 20 business days. That part is outside the Merchant's control.

7. How refunds are paid

• Refunds are made through the bank virtual POS that processed the original payment and are returned to the card used for the purchase. Refunds cannot be paid to a different card or by another method.
• Refunds are made in the currency of the original payment. Any difference caused by exchange rates or card issuer fees is outside the Merchant's control.

8. Effect of a refund on the license

A refund revokes the license connected to the refunded order. Once the refund is issued:

• the license is marked as refunded and can no longer be activated;
• existing activations are rejected at the next validation;
• downloads for the order are closed;
• if the refunded order was a renewal or an upgrade, the affected license returns to the state it was in before that order.

If an invoice was issued for the order, a cancellation or return invoice is issued in accordance with Turkish tax rules.

9. Chargebacks

If you dispute a charge with your card issuer instead of contacting us, the Merchant will provide the bank with the order, acceptance and delivery records. We ask that you contact us first so that a duplicate charge or delivery problem can be resolved directly, which is usually faster than a dispute.

10. Contact

Refund requests and questions can be sent through the Contact page. You can also email sukran.ocuvanta@gmail.com.