Frequently asked questions
How does licensing work?
Each of the nine OCUVANTA modules is licensed individually, or you can license all nine together as OCUVANTA Complete. A license covers one product for the term you choose (from 1 month up to 3 years).
How many devices can I activate a license on?
Every license has an activation limit, shown on the product page before you buy. The default is one device per license; your license's own limit is always shown at License Access.
What is the recovery code, and what happens if I lose my license key?
Every license comes with a one-time recovery code, generated at purchase and shown only once. Store it with your license key - it lets you look up your license again from License Access if you lose the key itself.
How do I get an invoice for my purchase?
If you request an invoice at checkout, it is generated after payment and made available on your order's success page and under License Access, typically within a few days.
What is your refund policy?
OCUVANTA products are digital content delivered immediately after payment. Where local law provides a right of withdrawal for physical goods, that right does not extend to digital content once delivery has started, and checkout asks you to confirm this before paying. Outside of that, refund requests are reviewed case by case - contact us with your order number.
Is pricing available in Turkish Lira (TRY)?
Where a product has a published TRY price, it is purchasable in the Turkish store. A product without one is shown but not purchasable in TRY; USD pricing is available for every product.
What is the difference between a single module and OCUVANTA Complete?
A single-module license covers exactly one product, such as OCUVANTA POS or OCUVANTA Inventory. OCUVANTA Complete is one license that covers all nine modules plus OCUVANTA Connect, rather than nine separate purchases.
Who owns the data in my store's OCUVANTA account?
Your store's customer, prescription, order and inventory data belongs to you. OCUVANTA licenses the software that manages it; it does not claim ownership of the business data you enter.
Do I need to create an account to buy OCUVANTA?
No. Checkout only requires a working email address so your license and receipt can be shown to you - a customer account is never required to purchase or activate a license.